As a trusted local florist serving the Hitchin community as well as nearby homes and businesses, Flower Delivery Hitchin is committed to delivering only the freshest flowers with every order. We strive to exceed your expectations, ensuring that every bouquet and arrangement reaches you in pristine condition and brings joy that lasts. Your satisfaction is our top priority, and our policies are designed to reflect this promise.
While we take great care in preparing and delivering your flowers, on rare occasions, items may arrive damaged. If you receive flowers that appear wilted, crushed, or noticeably damaged upon delivery, please notify us on the same day of receipt. To help us assist you quickly, we may request images of the received flowers showing the damage. This allows our team to assess the issue and provide a prompt solution.
We guarantee that all flowers delivered to Hitchin customers are fresh and long-lasting. Our fresh flowers guarantee means your flowers should look vibrant and beautiful for a minimum of 5 days from the delivery date when cared for as instructed. If your flowers lose their freshness sooner than expected, please contact us within this window so we can address your concerns. We use only top-grade, freshly sourced blooms and follow strict quality control before arrangements leave our shop.
If you encounter an issue with your order, such as damaged or unsatisfactory flowers or if the flowers do not meet our freshness guarantee in Hitchin, we offer flexible solutions:
Your happiness matters to us. Please contact us as soon as possible so we can resolve your issue promptly — the sooner we hear from you, the quicker we can put things right.
We deeply value the trust the Hitchin community places in us. If you have any complaints about our products, deliveries, or service, we encourage you to get in touch at your earliest convenience. Our team is trained to actively listen, understand your concerns, and work together to find a fair and satisfying resolution. We aim to respond to all complaints within two working days, keeping you updated throughout the process until your issue is resolved.
At Flower Delivery Hitchin, we take pride in being the local florist of choice for both households and businesses. We appreciate your feedback, which helps us grow and continue offering exceptional service and fresh flowers throughout Hitchin and neighbouring areas.
Thank you for trusting us with your floral needs. We’re here to create positive experiences with every delivery — and to address any issue swiftly, should one arise.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
